ZynoTalk Features
Everything your team needs to communicate, collaborate, and stay connected—all in one platform.
Unlimited Calling
Unlimited inbound and outbound domestic calling. 1
Missed Call Notifications
Easily call back customers who hung up while waiting to speak to a representative with missed call notifications.
Call Flows & IVR
Design your own call flows & IVR with our drag-and-drop call flow builder. 2 Record your own messages or generate with realistic state-of-the-art text-to-speech. Purchase additional phone numbers and route them however you'd like.3
Encrypted Calling
Unlike most VoIP carriers, all communication between your devices, our servers, and our upstream connectivity provider are encrypted by default. 4
Voicemail with Transcription & Email Delivery
All Standard extensions include voicemail with transcriptions & delivery to your desk phone, email and/or mobile app.
Text Messaging
Enable text messaging on your business phone number and empower your team to connect with customers faster, easier, and more efficiently. 5
Fax Support
Send & receive faxes directly from the ZynoTalk portal, or connect a traditional physical fax machine. 6
Call Recording & Transcription
Automatically record and transcribe every call — then search conversations by keywords.
Detailed Monitoring & Reporting
Listen to live calls, plus monitor call volume, duration, hold times, and more to measure team performance and drive smarter decisions.
Call Summarization
Automatically generate concise call summaries and get instant alerts when a conversation shows signs of customer frustration. Stay ahead of issues, respond faster, and keep satisfaction high—without listening to every call. 7
Granular Access Controls
Maintain security with precise user permissions. Control who can access call recordings, transcriptions, text messaging, and fax on a per-line basis—so every team member has exactly the access they need, and nothing more.
Enterprise-Grade Uptime
Built for reliability, our platform delivers high availability with globally distributed infrastructure. Enjoy seamless performance, automatic failover, and peace of mind—your communications stay up, even when the unexpected happens.
1. Unlimited calling on Standard and Shared extensions, using local numbers. Toll free outbound minutes additional.
2. Call flow builder is in private beta. General availability expected Q2 2026.
3. Inbound calls routed to Shared extensions must be routed via ring group (not direct phone # or IVR option). Inbound calls cannot be routed to Internal extensions, though they can be transferred.
4. Calls routed from or to 3rd party providers may not be encrypted once they leave our upstream provider's network.
5. Text messaging requires campaign approval by mobile carriers.
6. Physical fax requires additional hardware to connect your fax machine to our network. While it typically works without issue, the reliability of physical fax is not guaranteed.
7. Call transcripts, summaries, and synopses are generated using artificial intelligence (AI). While efforts have been made to ensure accuracy, these outputs may contain errors, omissions, or inaccuracies. They are intended for informational purposes only and should not be relied upon as a definitive record. Your data is never shared with third parties or used to train AI models.
★★★★★
“ZynoTalk was essential in modernizing our legacy call center systems—replacing outdated analog hardware with cloud-based solutions that give us critical disaster recovery capabilities.”
★★★★★
“With ZynoTalk, our jewelry consultants can effortlessly transfer calls between stores, ensuring a seamless experience—while customers enjoy the convenience of reaching any location through a single number.”
